Dear Bumbleride Customer,
At Bumbleride, safety is our number one priority, and honest communication is at the very core of our foundation.
We have identified a safety concern affecting a small percentage of our customers (0.1%) regarding the front wheels of certain Indie and Indie Twin models. We’ve learned that there is a possibility that the front wheel can crack or break at the central axle hub, resulting in a potential tipping and fall hazard. In conjunction with the Consumer Product Safety Commission and Health Canada, we are working diligently to resolve this issue immediately.
Working with an independent laboratory, our engineers found that by developing a retrofit kit that can be easily installed onto the front wheel, the strength of the wheel significantly increases and when tested along side the original wheel, does not break under similar force.
If you own a Bumbleride Indie manufactured between January 2009 and September 2011, or an Indie Twin manufactured between January 2009 and August 2011, please discontinue use of your stroller and apply for a wheel retrofit kit here, www.support.bumbleride.com. Please allow up two weeks for delivery. For more information about the front wheel safety concern, visit www.support.bumbleride.com .
You can determine the Date of Manufacture on all Indie models by reading the white label affixed to the side of the stroller. The Indie Twin Date of Manufacture can be found on a white label affixed to the underside of the handle (please see below).
We are confident that our Wheel Retrofit Kit will resolve the issue outlined above, and apologize for the inconvenience this issue may have caused you.
Sincerely,
Matthew Reichardt
CEO
Bumbleride
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